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Business Solutions: Data, a gateway to Patient Safety

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HIM Business Solutions team (pictured left to right, Lolita Cheveallier, Ladan Irannejad, and Steve Sung​)​​​.

The Business Solutions Team is a group of seasoned Computer Science and Business Intelligence (BI) professionals who develop the tools and capabilities needed to enable HIM leaders to make data-informed decisions.

It is widely thought that innovation in healthcare decision-making comes from the data available. However, without talented people mining knowledge from the complex data, solutions to healthcare operational challenges are often slow to develop.

The Health Information Management (HIM) Business Solutions' team develops and supports a wide variety of innovative Data Management and Business Analytics Solutions to support the need of all HIM portfolios (Transcription and Health Information Exchange Services, Records Management, Patient Registration, and Clinical Coding and Informatics Services) across all Health Organizations in the Lower Mainland (VCH, PHC, PHSA, FHA).  

The Business Solutions Team is a group of seasoned Computer Science and Business Intelligence (BI) professionals with well over two decades of experience in healthcare. They develop the tools and capabilities needed to enable HIM leaders to make data-informed decisions.

 "What gets us up in the morning to come to work every day is our strong desire to make a difference, combined with our passion for data. Our work is empowered through our close partnership with HIM business departments, and our access to HIM professionals' experience and expertise. It's a mutual win-win relationship," says Ladan Irannejad, Manager, HIM Business Solutions.

Ladan works in a consultative, advisory relationship with HIM Senior Leadership and stakeholders, helping them design and pursue a range of data access strategies, maximizing use of standard reporting options and establishing transparency. She has a proven track record of designing and building complex software and data management solutions for different industries and on different technology platforms, both in private and public sectors for over 14 years. Ladan holds a Bachelors of Art degree and also a Diploma in Computer Science from Simon Fraser University.

Lolita Cheveallier, *ETL Developer/BI Analyst, joined HIM Business Solutions 3 years ago. She has since made significant contributions to the establishment and expansion of the HIM Data Mart, which is the infrastructure used to develop all HIM data management and analytics solutions. Her unique customer-centric way of doing business has contributed greatly to establish a strong customer service oriented culture within the team. Lolita is an expert data technologist, with an associate's degree in Computer Information Systems from Kwantlen University College. Lolita is highly respected by her HIM colleagues.

 "Lolita has been working hard for us and we totally appreciate everything she is doing. She is so patient and is helping us out more than she realizes. I wanted to make sure you knew how valuable she is to us and this project," says Mary Tucker, CST Data Remediation lead.

Steve Sung, ETL Architect and Developer, is responsible for ensuring coherence of all aspects of the HIM Business Solutions products as an integrated system. With a humble approach to architecture and leading development work, Steve builds consensus, as he defines the architecture, and general layout of the system. Since joining the team in January this year, he has refined data modelling and reporting techniques and has helped to improve the overall efficiency of Business Solutions' development framework and products.

"I was thrilled to come to HIM. I feel like a chef entering a kitchen that has a wide variety of data ingredients and trying to create analytics meals that are tasty, healthy and easy to digest."

Steve holds a BSc in Computer Science from UBC and an MBA from Trinity Western University. He has worked in healthcare for over 12 years.

​*ETL stands for Extract, Transform, Load which is a computing terms that refers to extracts data from one or more sources and moves it into a another data warehouse or data mart.

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