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my ehealth

my ehealth (developed by Excelleris Technologies) is a free service for patients and legal guardians that uses a secure internet site to provide access to patient’s health care information electronically. This functionality empowers patients to take an active role in their health care.

HIM Transcription Services allows care providers to copy their patient's transcribed reports, such as consultations, discharge summaries, operative notes and clinic notes, so that they can be sent directly to patients via my ehealth

Currently this service is only available at BC Children’s & Women’s Hospital, Sunny Hill Health Centre, BC Mental Health & Substance Use and BC Cancer.

To access frequently accessed questions regarding my ehealth, please go to:

To register for my ehealth, go to:

Health information reports such as discharge summaries, consults, operative reports and outpatient clinic notes are examples of the types of reports that may be available to you through your my ehealth account. Of these reports, only those that have been copied to you by your care provider will be available within your account. If you would like a copy, please ask your clinician to copy you on your report at your visit. You will then receive a Welcome Letter from Excelleris in the mail.

Registrants 16+ that register with a Welcome Letter from Excelleris will have access to lab work that is performed at the following my ehealth participating labs:  

  • LifeLabs Laboratories
  • BC BioMedical Laboratories
  • Valley Medical Laboratories
  • Vancouver Coastal Health (outpatient only)
  • Providence Health Care (outpatient only)
  • Fraser Health (outpatient only)
  • BC Children & Women’s Hospital (outpatient only)
Lab work is not included as part of the available reports from Sunny Hill and BC Mental Health & Substance Use.

In order to register for my ehealth to access lab work, you will need:

  • Your British Columbia health card number / Personal Health Number (PHN) on the back of your driver’s license or BC Services Card
  • An active email address
  • Date of your recent lab visit (must be within the last 30 days)
  • Lab visit number (if it was provided during your visit)

No, only when you have been copied on a report by your care provider will you receive a Welcome Letter from Excelleris mailed to your home address with the information required to register.

Once you receive the Welcome Letter from Excelleris, visit using a desktop or laptop computer, click on 'Create an Account' and then follow the on-screen prompts to create your account. 

During the registration process, a Visit number and a Visit Date (both of these details will be provided within your Welcome Letter) will need to be entered.

The first time a clinician copies a report to you, a Welcome Letter from Excelleris containing the information you need to register will be sent to your home address listed in the hospital registration system.

The patient can add another person (over the age of 16) to their account.  Instructions are located at under “How do I add another family member to my account?”

If the patient is a minor (under the age of 13), the minor can be registered under their parent if they call the my ehealth support desk.  Both the minor and the parent must be present in order to validate the request over the phone.

Parents and guardians are not able to create an account on behalf of a person under the age of 16; however, the parent/guardian can create their own account and add a minor child to the account.  At age 13 a registered child is sent a letter to be moved from their parents' account to their own account to maintain these records. However, the minor will still not receive laboratory results until they are 16 years old.

In the event that a child undergoes a name change, the account holder can contact my ehealth support, and they will make the necessary changes to have the new report (with the new name) available on the existing account.

The parent/guardian and account holder must contact my ehealth support via phone. 

  • Phone: 604.658.2115  
  • Toll Free:1.888.522.7758

Personal Health Number mapping (association of a previous PHN to a new PHN) is possible by contacting my ehealth support.

At this time the communication materials (e.g., pamphlets and posters) are only provided in English, however, the registration and navigation of the my ehealth website is available in English, French, Chinese and Punjabi.

Passwords may be reset by following the 'Forgot Your Password or Account Locked' link available on the my ehealth login page.

To reset the password you will need your registered email address, PHN, and access to a computer with an Internet connection.  Alternatively, account holders can contact the my ehealth support desk at: 604-658-2115 or toll free: 1-888-522-7758.

The previous my ehealth app is no longer available but you can use the current website on your mobile device. Feel free to bookmark the website in your browser on your mobile phone.

Contact & Support Information

Phone: 604.658.2115 | Toll Free:1.888.522.7758

Support Form: British Columbia

SOURCE: my ehealth ( )
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