Meet HIM

Health Information Management (HIM) is a leader in the collection, storage, and use of patient information within British Columbia. As a consolidated Lower Mainland department of Providence Health Care, HIM provides service to 42 geographically dispersed health care locations across Fraser Health, Providence Health Care, Provincial Health Services Authority and Vancouver Coastal Health. HIM is also a part of the Provincial Digital Health & Information Services (PDHIS) portfolio, which is led by Provincial Health Services Authority.

Over 1,500 staff work in one of five service areas: Registration, Records Management, Transcription Services & Health Information Exchange, Coding & Informatics, and Strategic Planning, Projects & Business Optimization.

Senior Leadership


	Naomi Brooks Executive Director, HIM & VPP Switchboard Services Bio ‎Naomi Brooks is the Executive Director for Health Information Management (HIM) and Vancouver Coastal Health, Providence Health Care and Provincial Health Services Authority (VPP) Switchboard Services. Naomi oversees and provides strategic direction to both HIM & VPP Switchboard Services. Previously, Naomi was HIM's Regional Director for Transcription Services & Health Information Exchange, where she provided strategic leadership and was responsible for overseeing contracted and in-house dictation and transcription services across the four Lower Mainland health organizations. In this role, Naomi showed a strong dedication to exceptional customer service and vendor relations that delivered consistent performance to standards and HIM delivery to ensure compliance with service level agreements. In addition, she oversaw the delivery of systems support service for Transcription Services integrated systems including the development of strategies for systems deployment, upgrades, maintenance, training and service delivery. Naomi provided strategic and tactical planning related to Health Information Exchange for HIM and the broader health organizations. She anticipated major changes that impacted services, and planned and implemented mitigating strategies and supported the standardization of clinical documentation, business practices and customer support by ensuring work was aligned with broader clinical information strategies and provincial standardization initiatives. Due to new technologies and service model implementation, her portfolio saved $7.9 million annually. Under Naomi’s leadership, transcribed reports are now delivered to clinicians within an industry leading 2 days. Naomi Brooks is an avid performance-level equestrian in her spare time.
	Sharon Baigent Director, Regional Records Management & Registration Services, Vancouver Coastal Health, Providence Health Care & Provincial Health Services Authority Bio Sharon Baigent is HIM's Director of Regional Records Management & Registration Services for hospitals and health care facilities across Vancouver Coastal Health, Providence Health Care and Provincial Health Services Authority. Sharon is a certified Health Information Management professional with more than twenty five years of HIM experience in facilities in Winnipeg and the Vancouver area. She is currently responsible for sites throughout Vancouver Coastal Health, Providence Health Care and the Provincial Health Services Authority. Additional functional accountability for Records Management and Release of Information process and standards also includes sites in Fraser Health. Sharon is a member of the Canadian Health Information Management Association (CHIMA) and the American Health Information Management Association (AHIMA). Sharon served on the CHIMA Board of Directors for three years. As a member of the Health Records Association of British Columbia (HRABC), she served terms as President and as Chair of the Programme and Arrangements Committee. Always interested in expanding her knowledge in the CHIMA identified Domains of Practice, Sharon also obtained her Certificate in Information Access & Protection of Privacy through the University of Alberta. She currently acts as a subject matter expert on the Clinical & Systems Transformation (Cerner) project for Records Management.
	Gerald Yu CHIM Director, Regional Records Management & Registration Services, Fraser Health Bio ‎Gerald Yu is a strategic results driven healthcare leader with an innovative center of gravity. As HIM's Director of Regional Records Management & Registration Services for Fraser Health (FH), he is responsible for providing leadership and direction in the planning, design, standardization, implementation and delivery of registration services. He also has operational accountability for delivery of records management services for hospitals and health care facilities within FH and BC Mental Health & Substance Use Services. He also provides operational support for registration and records management information systems within FH. His previous leadership positions include Director of Coding and Informatics Services for HIM and Manager of Coding and Abstracting for PHSA Decision Support Services. Gerald holds a Master of Health Administration (MHA) from UBC, Green Belt (Gold Award) in Lean Healthcare Management and is currently a Stanford Certified Project Manager (SCPM) candidate. He is certified in Health Information Management (CHIM). He served as President of Health Records Association of BC from 2009 to 2011. He is currently an advisory board member for the Health Informatics and Health Information Management programs at McMaster University.
	Lynda Veeneman Director, Regional Transcription Services and Health Information Exchange Bio Lynda Veeneman is the Director, Regional Transcription Services & Health Information Exchange for HIM. Lynda provides strategic leadership and is responsible for overseeing contracted and in-house dictation and transcription services across the four lower mainland health organizations. Her portfolio also focuses on partnering with the BC Ministry of Health as well as other health authority leaders, to collaborate on health information exchange processes, exploring ways of leveraging technology and new innovation to facilitate improved ways of information sharing. This work is driven by the ultimate goal of creating a better healthcare experience for the patients of B.C. Lynda holds a Masters of Arts in Leadership, a certification in Change Management, a Health Records Administration designation and is a long-standing member of the Canadian Health Information Management Association (CHIMA). With over 20 years’ experience working within various business areas of HIM, Lynda is a passionate leader driven by curiosity and creativity, dedicated to the improved patient experience of which HIM plays a foundational role. With a commitment to lifelong learning and personal growth, she continually seeks new challenges and opportunities to expand her horizons and push the boundaries of what's possible. Beyond her professional pursuits, Lynda enjoys participating in all kinds of outdoor activities, including golf, biking, paddleboarding and going on long powerwalks with her husband. Exploring new places and new cultures and foods is another one of Lynda’s favorite pastimes. With four adult children, life is always busy and interesting.
	Monique Rasmussen Director, Regional Coding and Informatics Services Bio ‎Monique Rasmussen is Director, Regional Coding and Informatics Services for HIM. She has nearly two decades of health information management experience in facilities in the Quinte region in Ontario and Vancouver area. Monique provides leadership and strategic direction for medical coding and abstracting services, and the Clinical Documentation Initiative. She is accountable for communicating priorities and implementing departmental goals, standards, and procedures for health care sites at Vancouver Coastal Health, Provincial Health Services Authority, Providence Health Care and the Fraser Health. Monique has had a progressive and diverse career leading teams in Patient Registration and Records Management, focusing on a patient and family-centred approach while maintaining operationally efficiencies. Throughout her time, Monique has spearheaded quality improvement initiatives and has been responsible for capital planning and managing operating budgets. Monique is a proud member of the Canadian Health Information Management Association (CHIMA) and the American Health Information Management Association (AHIMA). She is passionate about nautical travel and visiting the natural beauty in and around British Columbia and beyond.
	Erica Corber Director, Regional Strategic Planning, Projects & Business Optimization and VPP Switchboard Services Bio Erica is the HIM Director of Regional Strategic Planning, Projects, Business Optimization, and Vancouver Coastal Health, Providence Health Care and Provincial Health Services Authority (VPP) Switchboard Services. Erica oversees strategic planning, project implementation, and business analysis for HIM initiatives. Additionally, Erica supports HIM's data management platform, analytics, business intelligence, and Robotic Process Automation (RPA) platform. Erica holds a Master of Public Health (MPH) and is a certified Project Management Professional (PMP). She is a leader in healthcare transformation with a background in program design, project management, strategic planning, and monitoring and evaluation. Erica has a keen interest in health systems strengthening and contributes to the development of efficiencies that support patient access and care. Her blend of public health expertise and project management skills enables her to drive meaningful improvements in healthcare delivery and outcomes.