Naomi Brooks is the Senior Executive Director for Health Information Management (HIM) and Provincial Language Services (PLS). Naomi oversees and provides strategic direction to both HIM & PLS.
Previously, Naomi was HIM's Regional Director for Transcription Services & Health Information Exchange, where she provided strategic leadership and was responsible for overseeing contracted and in-house dictation and transcription services across the four Lower Mainland health organizations. In this role, Naomi showed a strong dedication to exceptional customer service and vendor relations that delivered consistent performance to standards and HIM delivery to ensure compliance with service level agreements. In addition, she oversaw the delivery of systems support service for Transcription Services integrated systems including the development of strategies for systems deployment, upgrades, maintenance, training and service delivery.
Naomi provided strategic and tactical planning related to Health Information Exchange for HIM and the broader health organizations. She anticipated major changes that impacted services, and planned and implemented mitigating strategies and supported the standardization of clinical documentation, business practices and customer support by ensuring work was aligned with broader clinical information strategies and provincial standardization initiatives. Due to new technologies and service model implementation, her portfolio saved $7.9 million annually. Under Naomi’s leadership, transcribed reports are now delivered to clinicians within an industry leading 2 days.
Naomi Brooks is an avid performance-level equestrian in her spare time.