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How do I send a carbon copy to another clinician?

Telephone Dictation Process:

It is best to dictate the CC recipients at the beginning and not during the body of the dictation. However, if a CC is required after the dictation has been completed, please follow the instructions below:

Call back into the dictation system with the same patient information, work type, facility and indicate that you would like the additional carbon copy (CC) added to the original report you just completed. You can also contact Transcription Services to add the additional CC. 

When requesting CCs for your report, please ensure you include the recipient's full name (first and last, spelling if a difficult name), specialty, and the city of practice and/or the clinic/team's full name. There are many recipients and teams (i.e., Mental Health Team) with the same or similar name in the Lower Mainland and spelling the name will prevent the report from being delayed. 

For clinicians using electronic signature (Cerner, CAIS, M*Modal)

Please add in your CC recipients prior to electronic signature based on your established site process.

For support:

Children's and Women's Hospital (CW) - Cerner Help Desk

BCCA - CAIS – Health Record coordinator at each site

M*Modal – Transcription Services

CW If you need to add CCs after the report is transcribed; you can add additional Reviewers (CCs) in Message Centre. Please note: Result Status must be = Transcribed


Before you add additional reviewers, check the 'Action List' to confirm who will receive a copy once signed.

Select 'Additional Forward Action' check box in the Action Pane. 

Select from the dropdown 'Review' or 'Sign' and then search for additional Reviewers in the 'To:' field and add the recipient.

Click 'OK & Next' for your CCs to show up in the body of the report.


For all other clinicians

Call Transcription Services. Contact information can be found on the HIM intranet site(Hospital network access required.)


Introductory statement:

  1. Dial the internal Local or 1-855-666-3240
  2. Enter you Dictation ID, followed by the # key
  3. Enter the Facility code, followed by the # key
  4. Enter the Work Type, followed by the # key
  5. Enter the MRN or Visit number, followed by the # key
  6. Begin dictating by giving your first and last name and the first and last name of your preceptor, if applicable
  7. Dictate two patient identifiers including name and MRN or Visit/Encounter #.  Date of birth and PHN are helpful
  8. Dictate the site where the patient was seen
  9. Dictate the Date of Clinical Service
  10. Begin dictation

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