Naomi Brooks is the Regional Director, Transcription Services & Health Information Exchange for Health Information Management, a department of Providence Health Care. Naomi provides strategic leadership and is responsible for overseeing contracted and in-house dictation and transcription services across the four lower mainland health organizations. Naomi is dedicated to exceptional customer service and vendor relations that deliver consistent performance to standards and HIM delivery to ensure compliance with service level agreements. In addition, she oversees the delivery of systems support service for Transcription Services integrated systems including the development of strategies for systems deployment, upgrades, maintenance, training and service delivery.
Naomi provides overall leadership for the Transcription data quality program and performance reporting, ensuring data quality measurement, standards and practices are consistent across the lower mainland. She anticipates major changes that impact services, and plans and implements mitigating strategies and supports the standardization of clinical documentation, business practices and customer support by ensuring work is aligned with broader clinical information strategies and provincial standardization inititaives.
Due to new technologies and service model implementation, her portfolio has saved $7.9 million annually. Under Naomi’s leadership, transcribed reports are delivered to clinicians within an industry leading 2 days.
Naomi Brooks is an avid performance-level equestrian in her spare time.